i didn't let them get away with it, but i'm just sayin that was the shit they were tryin to pull.
to further elaborate, i actually had to wait like 2 weeks to get the police report. when i rang up after that time they told me that they had already processed it, were already repairing the other car, that the police report didn't matter, AND THEY ASKED FOR MY FUCKING CREDIT CARD NUMBER.
i promptly hung up on her then rung a senior person and asked how they could process my claim with no note of the police report and without my consent and he apologised and said the phone monkey was wrong.