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Alchemist
Forums Junkie

Location:
Sydney
Registered:
January 2003

Re: The pains of no internet	Tue, 19 August 2003 07:00

Heya, Well there is a few ways that you/Telstra can go about it. 1) Get a "professional" install done on your ADSL, hopefully when the technician comes out to install the ADSL they can also put your 2 lines back into 1 at the same time, hopefully minimising the call out costs of the technician. This all depends on whether Telstra is willing to do all this in one trip, and if they can at all, cause they need to do some funky stuff at the exchange to get your lines ADSL enabled, so this option may actually not be viable, but it'd be the neatest. 2) You call Telstra out to put your 2 telephone lines back into 1 again, then do a "self-install" of ADSL, which means you plug the modem into your computer and set it up, what money you save in "self-install" you will probably pay in fees getting the technician out. A figure I've heard from customers at work that Telstra charge a flat $137 to get a technician out, even before they do anything(but dont quote me on thaqt figure, best way to find out is to ring them yourself). Only good thing about Telstra techies working on your phone lines is that you usually get charged to your phone bill, so if you live with your parents, they'll get the bill 3) Telstra may un pair-gain your phone lines for free as you want to sign up with ADSL and they are under abit of heat at the moment on the issue of their handling of broadband rollout & pairgaining restricting customers from gettings ADSL. see : http://whirlpool.net.au/article.cfm/1129 Anyway sorry to ramble, but hope that helps. PM, email or leave a message here if you want any more info. [Updated on: Tue, 19 August 2003 07:02] [Report message to a moderator]

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