Typical Yank Forum heroes crapping on and on and everyone jumping in to have a go from the safety of their keyboard.
It's easy to have a go at someone on the internet, not so easy in real life. This sort of crap can be a scary for business owners, it only takes one windbag having a cry about a something (that may or may not be true) and it's all over the bloody world.
Some of the rubbish you read on the USA forums just makes you scratch your head and wonder how they can type so much with only one hand!!