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Location:
Tassie
Registered:
October 2003
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Re: Anyone work in Customer Service?
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Wed, 16 March 2005 05:21
 
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You must be able to diffuse a situation .
ie: how do you handle complaints ?
make sure you look good and have good manners.
but most importantly think of a time where u have had a bad customer being all loud.
And tell them how u calmed them down
like asking what was wrong and maybe even taking notes and personaly sorting the problem out and compensating the customer.
For instance.
I worked in a cafe somebody had picked up some food got home found out it was the wrong food and had to drive back.
needles to say they were shitty.
So i offered them a free drink sat them down and personally cooked them the correct food.
Then gave them some free things (ie side dishes) and sent them on their way.
They came is all shitty and left thinking we were a helpful bunch of people who happen to make mistake like every other human being.
it's a bit long but i tryed my best to explain myself.
i hope it helps
p.s. never ever raise your voice it shows lack of self control
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| | Subject | Poster | Date |
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Anyone work in Customer Service?
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finney | Wed, 16 March 2005 05:09 |
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Re: Anyone work in Customer Service?
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THE WITZL | Wed, 16 March 2005 05:17 |
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Re: Anyone work in Customer Service?
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Mookie | Wed, 16 March 2005 05:21 |
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Re: Anyone work in Customer Service?
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jackel | Wed, 16 March 2005 18:17 |
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Re: Anyone work in Customer Service?
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clubagreenie | Wed, 16 March 2005 23:00 |
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Re: Anyone work in Customer Service?
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finney | Thu, 17 March 2005 01:06 |
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Re: Anyone work in Customer Service?
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dimmy77_03 | Wed, 16 March 2005 10:22 |
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Re: Anyone work in Customer Service?
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rthy | Wed, 16 March 2005 10:36 |
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Re: Anyone work in Customer Service?
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ae86drift | Wed, 16 March 2005 11:33 |
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Re: Anyone work in Customer Service?
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BlackSupra | Wed, 16 March 2005 11:36 |
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Re: Anyone work in Customer Service?
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ra23mad | Wed, 16 March 2005 22:11 |
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Re: Anyone work in Customer Service?
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Cressida Chick | Thu, 17 March 2005 05:36 |
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Re: Anyone work in Customer Service?
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rthy | Thu, 17 March 2005 08:15 |
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Re: Anyone work in Customer Service?
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unforgiven | Thu, 17 March 2005 09:28 |
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Re: Anyone work in Customer Service?
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jonchai | Thu, 17 March 2005 10:50 |
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Re: Anyone work in Customer Service?
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ae80 | Thu, 17 March 2005 11:34 |
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Re: Anyone work in Customer Service?
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lang | Thu, 17 March 2005 12:31 |
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Re: Anyone work in Customer Service?
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finney | Fri, 18 March 2005 07:42 |
