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Location:
Adelaide
Registered:
September 2003
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Re: Anyone work in Customer Service?
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Wed, 16 March 2005 22:11
 
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I work in high end computer support (second and third level for 75 sites alone) and the focus of my job is customer service (aside from the IT part of it).
PRO:
warm fuzzy feeling from helping dipshits do the same thing again and again.
CON:
smiling and explaining calmly that the CD drive is not for holding coke and that clicking an icon 1 billion times will not make it load faster, when all you really want to do is tear off their head spit down their throat, slice their fingers into tiny little cubes and jam their computer fair up their arse.
ok seriously:
Customer service is fine but sometimes it does get a little frustrating, and that frustration you can't let the client see -> has to be dealt with in the correct way with the correct people.
For example: when I get pissed off at a site, I report the details to my 'coordinator' who then deals with it.
*end big spiel for customer service*
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| | Subject | Poster | Date |
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Anyone work in Customer Service?
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finney | Wed, 16 March 2005 05:09 |
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Re: Anyone work in Customer Service?
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THE WITZL | Wed, 16 March 2005 05:17 |
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Re: Anyone work in Customer Service?
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Mookie | Wed, 16 March 2005 05:21 |
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Re: Anyone work in Customer Service?
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jackel | Wed, 16 March 2005 18:17 |
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Re: Anyone work in Customer Service?
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clubagreenie | Wed, 16 March 2005 23:00 |
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Re: Anyone work in Customer Service?
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finney | Thu, 17 March 2005 01:06 |
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Re: Anyone work in Customer Service?
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dimmy77_03 | Wed, 16 March 2005 10:22 |
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Re: Anyone work in Customer Service?
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rthy | Wed, 16 March 2005 10:36 |
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Re: Anyone work in Customer Service?
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ae86drift | Wed, 16 March 2005 11:33 |
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Re: Anyone work in Customer Service?
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BlackSupra | Wed, 16 March 2005 11:36 |
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Re: Anyone work in Customer Service?
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ra23mad | Wed, 16 March 2005 22:11 |
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Re: Anyone work in Customer Service?
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Cressida Chick | Thu, 17 March 2005 05:36 |
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Re: Anyone work in Customer Service?
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rthy | Thu, 17 March 2005 08:15 |
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Re: Anyone work in Customer Service?
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unforgiven | Thu, 17 March 2005 09:28 |
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Re: Anyone work in Customer Service?
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jonchai | Thu, 17 March 2005 10:50 |
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Re: Anyone work in Customer Service?
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ae80 | Thu, 17 March 2005 11:34 |
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Re: Anyone work in Customer Service?
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lang | Thu, 17 March 2005 12:31 |
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Re: Anyone work in Customer Service?
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finney | Fri, 18 March 2005 07:42 |
