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Location:
Sydney
Registered:
September 2003
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Anyone work in Customer Service?
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Wed, 16 March 2005 05:09
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As per the title, just wonbdering if anyone works in that field?
Also what you see as the pros and cons of working in this field are as i've got an interview coming up for a position in customer service.
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Toymods Social Secretary
Location:
Sydney
Registered:
July 2002
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Re: Anyone work in Customer Service?
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Wed, 16 March 2005 05:17
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pros...... i dunno
cons...... customers.
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Location:
Tassie
Registered:
October 2003
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Re: Anyone work in Customer Service?
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Wed, 16 March 2005 05:21
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You must be able to diffuse a situation .
ie: how do you handle complaints ?
make sure you look good and have good manners.
but most importantly think of a time where u have had a bad customer being all loud.
And tell them how u calmed them down
like asking what was wrong and maybe even taking notes and personaly sorting the problem out and compensating the customer.
For instance.
I worked in a cafe somebody had picked up some food got home found out it was the wrong food and had to drive back.
needles to say they were shitty.
So i offered them a free drink sat them down and personally cooked them the correct food.
Then gave them some free things (ie side dishes) and sent them on their way.
They came is all shitty and left thinking we were a helpful bunch of people who happen to make mistake like every other human being.
it's a bit long but i tryed my best to explain myself.
i hope it helps
p.s. never ever raise your voice it shows lack of self control
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Location:
Potts Point, Sydney
Registered:
October 2003
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Re: Anyone work in Customer Service?
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Wed, 16 March 2005 10:22
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it's not too bad working in customer service if you dont get pissed off easily...
Pros - helping people out and the likes
Cons - some days for some reason every customer is in a shitty mood and you have to put up with them, until you figure out their problem. Then there are days when you feel like you can't put up with any crap and just dont want to work 
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Location:
Melbourne - NthSubs
Registered:
January 2004
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Re: Anyone work in Customer Service?
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Wed, 16 March 2005 10:36
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depends what kind
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I supported Toymods
Location:
sydney.au
Registered:
August 2002
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Re: Anyone work in Customer Service?
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Wed, 16 March 2005 11:33
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i work in tech support for an ISP as a callcentre supervisor
i am pretty calm person on the phone.
after work is another story... lol
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Registered:
August 2002
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Re: Anyone work in Customer Service?
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Wed, 16 March 2005 11:36
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Just tell them you understand the LAER process (pronounced layer)
Listen
Acknowledge
Explore
Respond
It will always get a resolution to a situation.
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Location:
Perth
Registered:
August 2003
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Re: Anyone work in Customer Service?
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Wed, 16 March 2005 18:17
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be happy very important, talk alot, pretend to know what you talking about.
be prepared for what there going to ask joo
and think before you answer anything.
the customer is always right NOT ! just make them think they are.
what type of customer service, phone, face to face. Lots of customer contact?
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Location:
Adelaide
Registered:
September 2003
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Re: Anyone work in Customer Service?
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Wed, 16 March 2005 22:11
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I work in high end computer support (second and third level for 75 sites alone) and the focus of my job is customer service (aside from the IT part of it).
PRO:
warm fuzzy feeling from helping dipshits do the same thing again and again.
CON:
smiling and explaining calmly that the CD drive is not for holding coke and that clicking an icon 1 billion times will not make it load faster, when all you really want to do is tear off their head spit down their throat, slice their fingers into tiny little cubes and jam their computer fair up their arse.
ok seriously:
Customer service is fine but sometimes it does get a little frustrating, and that frustration you can't let the client see -> has to be dealt with in the correct way with the correct people.
For example: when I get pissed off at a site, I report the details to my 'coordinator' who then deals with it.
*end big spiel for customer service*
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Location:
1st street on the right
Registered:
November 2002
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Re: Anyone work in Customer Service?
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Wed, 16 March 2005 23:00
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| jackel wrote on Thu, 17 March 2005 05:17 |
be happy very important, talk alot, pretend to know what you talking about.
be prepared for what there going to ask joo
and think before you answer anything.
the customer is always right NOT ! just make them think they are.
what type of customer service, phone, face to face. Lots of customer contact?
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Do you mean pretend for the interview or the job?
For the interview yes, job no.
If you are in a sales customer service role then product knowledge is everything. Underpromise, over deliver. If you don't have it we can get it. Match price? Of course, even if it's at cost (only taken 8 years with the current boss, 3rd time round to get that through)
Keep them happy = keep them coming back.
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Location:
Sydney
Registered:
September 2003
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Re: Anyone work in Customer Service?
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Thu, 17 March 2005 01:06
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itss phone based for mobile phone service.... not that hard really, although i'm guessing it'll be easier than doing internet customer service
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Location:
central coast, NSW
Registered:
April 2004
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Re: Anyone work in Customer Service?
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Thu, 17 March 2005 05:36
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you are mostly wrong( unless you don't want a Job)
The customer is always right( you keep your Job)
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Location:
Melbourne - NthSubs
Registered:
January 2004
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Re: Anyone work in Customer Service?
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Thu, 17 March 2005 08:15
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yea thats easy, just give ppl from toymods discounts if u got monthly quota 
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Location:
Sydney
Registered:
February 2005
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Re: Anyone work in Customer Service?
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Thu, 17 March 2005 09:28
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It licks the ball sack savagely, customers are shit, i hate them. I want to jam a stick through every customers face.
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Location:
Adelaide - Race Central
Registered:
June 2004
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Re: Anyone work in Customer Service?
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Thu, 17 March 2005 10:50
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^^^^^^agreed^^^^^^^
i too, work in customer service and unfortuntely, the bad ones stand out 10x more than the nice ones despite the fact that bad ones are about 0.5% of those u serve. good points tho......Hot days......Hot girls.......Small skirts......*drooools*
but i work in a servo and see excellent cars, air-con workplace, reasonably high pay for someone my age...its all good
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Location:
Castle Hill
Registered:
August 2004
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Re: Anyone work in Customer Service?
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Thu, 17 March 2005 11:34
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| jonchai wrote on Thu, 17 March 2005 21:50 |
Hot girls.......Small skirts......*drooools*
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^^^^^ Agreed ^^^^^ 
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Location:
Adelaide
Registered:
June 2003
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Re: Anyone work in Customer Service?
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Thu, 17 March 2005 12:31
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i work on the "i am allways right" rule, hasnt failed me so far in the last 3 years of customer service
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Location:
Sydney
Registered:
September 2003
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Re: Anyone work in Customer Service?
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Fri, 18 March 2005 07:42
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oh well i got the job so i'm stoked, no more pizza deliveries and more money to spend on the car...
i can sense a 20v or GZE soming on hahahhahaha
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