I’d like to know how many people have had this experience with dealerships.
I purchased a Toyota Executive vehicle from "A Toyota Dealership" on 27/11/01, 16,000 on the odo with the remainder of factory warranty and an extended warranty that expires on 26/10.16.
This warranty included fixed price servicing. However the dealership changed hands and the new owners denied “ Blood Toyota” & refused to honour the fixed price servicing. Telling me that the contract was null & void as the contract was not transferable.
The contract states that I can apply for a refund, which I have. Although I have attempted to deal with the dealers double speak, I have had no result and they are now threatening to take this to their solicitors. Sighting the fact that I voided the warranty by not having the vehicle serviced there? I now live in Tasmania and though I travel to Geelong regularly, there seemed no point in getting my service done there if they were not going to honour the fixed price service part of the contract. I am a female disabled pensioner and the cost of the extended warranty was $795.
[Updated on: Wed, 15 September 2004 21:49] by Moderator
Extended warranties are gay, my brother got one on his echo but you have to service the car at that toyota dealership for it to be valid. Also my sisters boyfriend bought an astra with the holden extended warranty and they shorten your service intervals from 15000km to 10000km so they end up getting there money back anyway. If you don't service it every 10000 then the warranty is voided.
I think you'll find that if the dealer was bought out by another company the new company will have to honour the previous companies quotations, debts etc. unless of course the previous company went bankrupt.
You are not required to have your car serviced by the dealer under new car warranty (in NSW anyway), however, you must prove that it was serviced to the manufacturers log book specifications by a reputable mechanic so as not to breach the warranty.
I'd contact fair trading and see what they say about your problem.
You could also talk to the toyota help line in caringbah nsw... they are always pretty helpful and may be able to persuade the dealer to be reasonable.
Wed, 15 September 2004 02:15
I’d like to know how many people have had this experience with dealerships.
