| Author | Topic |
|---|
Location:
Tassie
Registered:
October 2003
|
|
|
I supported Toymods
Banned User
Location:
Brisbane
Registered:
May 2002
|
|
Re: Automotive industry ombudsman ????
|
Thu, 03 March 2005 03:30
 
|
 |
| Mookie wrote on Thu, 03 March 2005 12:40 |
who can she do ?
|
If shes good looking, she can do me. Wont fix her problem though 
|
|
|
I Supported Toymods
Location:
Sydney
Registered:
December 2002
|
|
Re: Automotive industry ombudsman ????
|
Thu, 03 March 2005 05:07
|
|
Complain to the insurance company saying that they haven't repaired the damage properly.
If they won't fix it contact the Dept of Fair Trading (or whoever they are in Tassie)
|
|
|
Location:
Brisbane
Registered:
February 2004
|
|
Re: Automotive industry ombudsman ????
|
Thu, 03 March 2005 05:08
|
|
|
if the insurance company is satisfied with it then she must have signed something to say she was happy with it. What can she do? read before she signs stuff.
|
|
|
Location:
central coast, NSW
Registered:
April 2004
|
|
Re: Automotive industry ombudsman ????
|
Thu, 03 March 2005 05:24
|
|
man that sux big time..... Dunno what i'd do cept maybe complain to Dept of fair trading, but as it was written before READ and LOOK at final product before you sign anything... 
|
|
|
Location:
Tassie
Registered:
October 2003
|
|
Re: Automotive industry ombudsman ????
|
Thu, 03 March 2005 05:26
|
|
she hasn't signed anything
the insurance compay says "We have paid him to do the job if it isn't done it's up to you to sort out"
not in those words but pretty much.
I'll tell her to called dept of fair trading I'd assume it would be a country wide thing.
I told her to take them to the small claims court but it's a bit extreme for the present point in time.
|
|
|
Location:
Gold Coast, QLD
Registered:
April 2004
|
|
Re: Automotive industry ombudsman ????
|
Thu, 03 March 2005 06:03
|
|
I'd take it up with the insurance company, especially if the repairer was an "(insert insurance company name here) approved repairer".
Does her insurance company have some sort of guarantee for the repair? They can't expect her to be happy if the car has come back and it is not exactly as it was before the accident. That's what you pay your premiums and excesses for, and if the car isn't complete then they haven't done their job properly.
Her point of contact is the insurance company, and they deal with the repairer. If the repairer has been sub standard then it's the insurance company's problem to deal with.
Failing that, I'd definitely take it up with the Dept of Fair Trading (or your equivalent). Or maybe there is an ombudsman for the insurance industry? Take lots of photos and keep all the documentation!
-Matt
|
|
|
